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You are talking to a virtual assistant, to ensure an optimal user experience, you should:
Give the browser permission to use the microphone.
Make sure your microphone is well connected and you are in a quiet environment.
Always speak after the sound prompt or when the avatar displays the three dots "..."
Try to stick to the topics the bot knows about ("Topics" button)
Te avatar is set up so you can talk to it via microphone or via text. Choose the way that is most comfortable for you.